Terms of service

TERMS OF SERVICE

SkyLash US

Last Updated: February 11, 2026

Agreement to Terms

By accessing or using the SkyLash website (skylash-us.myshopify.com), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our website or make purchases.

These Terms apply to all visitors, users, and customers.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting. Your continued use of the website after changes constitutes acceptance of the modified Terms.

Last Updated date will be revised to reflect changes.

Use of Website

Eligibility

You must be:

  • At least 18 years old to make purchases
  • Legally able to enter into binding contracts
  • Resident of a country where we ship

Prohibited Uses

You agree NOT to:

  • Use the website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Upload viruses, malware, or harmful code
  • Impersonate another person or entity
  • Harvest data from the website using automated means
  • Use the website to spam or send unsolicited communications

Account Security

If you create an account:

  • You are responsible for maintaining the confidentiality of your password
  • You are responsible for all activities under your account
  • Notify us immediately of any unauthorized use
  • We are not liable for losses due to unauthorized account access

Products and Services

Product Information

We strive to provide accurate product descriptions, images, and specifications. However:

  • We do not warrant that product descriptions are 100% accurate
  • Colors may vary slightly due to monitor settings
  • We reserve the right to correct errors or inaccuracies
  • We may update product information at any time

Availability

  • Products are subject to availability
  • We reserve the right to discontinue products at any time
  • We may limit quantities available for purchase
  • Advertised products may be out of stock

Pricing

  • All prices are in US Dollars (USD)
  • Prices are subject to change without notice
  • Prices displayed do not include applicable taxes or duties
  • We reserve the right to correct pricing errors

Pricing Errors: If a product is listed at an incorrect price, we may:

  • Cancel the order and notify you
  • Offer the product at the correct price
  • Issue a full refund

Orders and Payment

Placing Orders

When you place an order:

  • You are making an offer to purchase
  • We reserve the right to accept or decline any order
  • Order confirmation does not guarantee acceptance
  • We may require additional verification before processing

Payment

Accepted Payment Methods:

  • Visa, Mastercard, American Express, Discover
  • PayPal
  • Apple Pay, Google Pay
  • Shop Pay

Payment Terms:

  • Payment is due at the time of purchase
  • All payments must be in USD
  • We use secure payment processors (Shopify Payments)
  • Your payment information is encrypted using SSL technology

Failed Payments:

  • If payment fails, your order may be cancelled
  • We are not responsible for fees charged by your bank or payment provider

Order Cancellation

Before Shipment:

After Shipment:

  • Orders cannot be cancelled once shipped
  • You may refuse delivery or return the item per our Return Policy

Shipping and Delivery

Shipping

  • We ship to addresses within the United States
  • Shipping times are estimates and not guaranteed
  • We are not responsible for delays caused by carriers or customs
  • See our Shipping Policy for detailed information

Delivery

  • Delivery is complete when the carrier delivers to your address
  • You are responsible for providing accurate shipping information
  • We are not liable for packages delivered to incorrect addresses you provided

Risk of Loss

Risk of loss and title pass to you upon delivery to the carrier.

Returns and Refunds

Please see our Return and Refund Policy for complete details.

Summary:

  • 14-day money-back guarantee
  • Items must be in original condition
  • Contact us to initiate a return
  • Refunds processed within 5-7 business days after return received

Intellectual Property

Our Content

All content on this website is owned by SkyLash or our licensors:

  • Trademarks, logos, and brand names
  • Product images and descriptions
  • Website design and layout
  • Text, graphics, and other materials

You may NOT:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or logos without written consent
  • Create derivative works based on our content
  • Use automated tools to scrape or copy website content

Your Content

If you submit reviews, comments, or other content:

  • You grant us a non-exclusive, royalty-free license to use your content
  • You represent that you own the rights to the content
  • We may edit, remove, or refuse to post your content
  • We are not responsible for content submitted by users

Product Warranty

Manufacturer's Warranty

All SkyLash products come with a 1-year manufacturer's warranty against defects.

Coverage:

  • Manufacturing defects
  • Faulty components or materials

Not Covered:

  • Normal wear and tear
  • Damage from misuse or neglect
  • Damage from unauthorized modifications
  • Cosmetic damage that doesn't affect functionality

Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY LAW:

  • Products are provided "AS IS" without warranties of any kind
  • We disclaim all implied warranties, including merchantability and fitness for a particular purpose
  • We do not warrant that products will meet your requirements
  • We do not guarantee uninterrupted or error-free website operation

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW:

We are NOT liable for:

  • Indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages exceeding the amount you paid for the product

Maximum Liability: Our total liability shall not exceed the purchase price of the product.

Exceptions: Nothing in these Terms limits liability for:

  • Death or personal injury caused by negligence
  • Fraud or fraudulent misrepresentation
  • Liability that cannot be excluded by law

Indemnification

You agree to indemnify and hold harmless SkyLash, its officers, directors, employees, and agents from:

  • Claims arising from your use of the website
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your submission of content to the website

Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

Arbitration Agreement

IMPORTANT - PLEASE READ CAREFULLY:

Any dispute arising from these Terms or your use of the website shall be resolved through binding arbitration, not in court.

Arbitration Terms:

  • Conducted by the American Arbitration Association (AAA)
  • Governed by AAA Consumer Arbitration Rules
  • Location: Wilmington, Delaware or mutually agreed location
  • Arbitrator's decision is final and binding
  • You waive the right to a jury trial
  • You waive the right to participate in a class action

Exceptions to Arbitration:

  • Small claims court disputes (under $10,000)
  • Disputes involving intellectual property rights
  • Injunctive or equitable relief

Opt-Out: You may opt-out of arbitration within 30 days of first using the website by emailing support@skylash-us.com with "Arbitration Opt-Out" in the subject line.

Class Action Waiver

You agree to resolve disputes individually, not as part of a class action or collective proceeding.

Termination

We reserve the right to:

  • Terminate or suspend your account at any time
  • Refuse service to anyone for any reason
  • Remove or disable access to the website

Upon termination:

  • Your right to use the website ceases immediately
  • Provisions regarding intellectual property, disclaimers, and liability survive

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.

Entire Agreement

These Terms, along with our Privacy Policy and Return Policy, constitute the entire agreement between you and SkyLash regarding use of the website.

Contact Us

Questions about these Terms of Service?

Email: support@skylash-us.com
Subject: Terms of Service Inquiry

Business Name: SkyLash US
Website: skylash-us.myshopify.com

Additional Terms

Force Majeure

We are not liable for failure to perform due to causes beyond our reasonable control, including:

  • Natural disasters
  • War, terrorism, or civil unrest
  • Government actions or regulations
  • Strikes or labor disputes
  • Internet or technology failures
  • Supplier or carrier failures

No Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

Assignment

You may not assign or transfer these Terms. We may assign these Terms to any affiliate or in connection with a business transfer.

By using SkyLash, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.