Shipping policy
SHIPPING POLICY
SkyLash US
Last Updated: February 11, 2026
Shipping Information
At SkyLash, we strive to get your order to you as quickly as possible. This Shipping Policy outlines our shipping methods, timeframes, and costs.
Where We Ship
Domestic Shipping (United States)
We currently ship to all 50 US states, including:
- Contiguous United States
- Alaska and Hawaii
- APO/FPO/DPO addresses (military addresses)
International Shipping
We do not currently offer international shipping outside the United States.
Shipping Methods and Timeframes
Standard Shipping (Free)
Cost: FREE on all orders
Delivery Time: 3-12 business days
Tracking: Included
Carrier: USPS, UPS, or FedEx (we choose based on destination)
Note: Delivery times are estimates and not guaranteed. Times do not include order processing time.
Processing Time
Order Processing
Standard Processing: 1-3 business days
During Sales/Holidays: Up to 5 business days
Processing includes:
- Order verification
- Payment confirmation
- Quality check
- Packaging
When Orders Ship
- Orders placed Monday-Friday before 2 PM EST are typically processed the same day
- Orders placed after 2 PM EST or on weekends/holidays are processed the next business day
Order Confirmation
You'll receive:
- Order confirmation email immediately after purchase
- Shipping confirmation email with tracking number when your order ships
Shipping Costs
Free Shipping
All orders qualify for FREE standard shipping to the contiguous United States.
Additional Costs
Alaska & Hawaii:
- Free standard shipping available
- May take 10-16 business days
APO/FPO/DPO Addresses:
- Free standard shipping available
- Delivery time varies (typically 10-21 business days)
Expedited/Express Shipping:
- Costs calculated at checkout based on destination and weight
Tracking Your Order
Tracking Information
- Tracking numbers are emailed once your order ships
- Track your package at: [carrier website]
- It may take 24-48 hours for tracking to update after shipment
Order Status
Check your order status:
- Log in to your account on our website
- Go to "Order History"
- Click on your order number
Or email us at support@skylash-us.com with your order number.
Delivery Issues
Failed Delivery Attempts
If the carrier cannot deliver your package:
- They'll leave a delivery notice
- Package may be held at a local facility for pickup
- Contact the carrier directly to arrange redelivery
We are not responsible for packages not received due to:
- Incorrect shipping address provided by customer
- Recipient unavailable to accept delivery
- Package refused by recipient
Lost or Stolen Packages
Package shows "Delivered" but not received:
Step 1: Check with neighbors or building management
Step 2: Verify the delivery address on your order confirmation
Step 3: Contact the carrier to file a claim
Step 4: If still not located, contact us at support@skylash-us.com
We'll work with you to:
- File a claim with the carrier
- Investigate with our shipping partner
- Issue a replacement or refund if appropriate
Note: We are not responsible for packages marked as "Delivered" by the carrier.
Damaged Packages
If your package arrives damaged:
Step 1: Take photos of the damaged package and product
Step 2: Contact us immediately at support@skylash-us.com
Step 3: Include your order number and photos
We'll send a replacement at no charge or issue a full refund.
Address Changes
Before Shipment
Contact us immediately at support@skylash-us.com to change your shipping address.
After Shipment
Once shipped, we cannot change the delivery address. Contact the carrier directly to request address changes (fees may apply).
Important: Ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses you provided.
Customs and Duties
Domestic Orders
No customs or duties apply to orders within the United States.
APO/FPO/DPO Orders
Military addresses are considered domestic and do not incur customs fees.
Holidays and Delays
Holiday Shipping
During major holidays, shipping may be delayed:
- Thanksgiving (late November)
- Christmas/New Year (late December - early January)
- Memorial Day, Independence Day, Labor Day
Holiday Order Cutoff: Order by December 15th for Christmas delivery (standard shipping).
Potential Delays
Shipping may be delayed due to:
- Weather conditions (storms, hurricanes, snow)
- Natural disasters
- Carrier capacity issues
- High volume periods (Black Friday, Cyber Monday)
We are not responsible for carrier delays beyond our control.
P.O. Boxes
We can ship to P.O. Boxes via USPS.
Note: Express shipping options may not be available for P.O. Box addresses.
Order Splitting
If you order multiple items:
- Items may ship separately from different warehouses
- You'll receive separate tracking numbers for each shipment
- There's no additional cost for split shipments
Refused or Unclaimed Packages
If you refuse delivery or a package is returned as unclaimed:
- You'll be charged a 20% restocking fee
- Original shipping costs are non-refundable
- Return shipping costs will be deducted from your refund
Contact Us
Questions about shipping?
Email: support@skylash-us.com
Subject: Shipping Inquiry
Include: Your order number
Response Time: Within 24 hours (Monday-Friday)
Changes to This Policy
We may update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date.
By placing an order with SkyLash, you agree to this Shipping Policy.